Remote Inbound Donor Service Agent

ACD Direct; Bowling Green (KY); Remote; USD 16,531 - 20,664; Part time

Job summary

A customer service call center is seeking experienced professionals to join their Winter Campaign Project. This role involves answering inbound calls and providing excellent customer service to clients. Successful candidates must have at least 6 months of telephonic experience, moderate computer skills, and a typing speed of 40 WPM or higher. There is a certification process to be completed within 14 days of acceptance. This position offers a chance to work from home and cater to enthusiastic callers, making it a rewarding opportunity.

Qualifications

• Minimum of 6 months formal telephone experience.
• Moderate computer knowledge required.
• Ability to work with minimal supervision essential.
• Typing speed of 40 WPM or higher is mandatory.
• Strong listening skills are crucial.
• Demonstrated accuracy and efficiency expected.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Complete certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing 40 WPM

Listening skills

Written communication

Verbal communication

Call control

Job description

A customer service call center is seeking experienced professionals to join their Winter Campaign Project. This role involves answering inbound calls and providing excellent customer service to clients. Successful candidates must have at least 6 months of telephonic experience, moderate computer skills, and a typing speed of 40 WPM or higher. There is a certification process to be completed within 14 days of acceptance. This position offers a chance to work from home and cater to enthusiastic callers, making it a rewarding opportunity.