Remote Inbound Customer Support Specialist - BYOD

Five Star Solutions; Mississippi; Remoto; USD 17.000 - 24.000; Tempo pieno

Descrizione del lavoro

Five Star Solutions is seeking friendly customer service representatives to handle inbound calls from clients. This BYOD remote role supports inquiries about debit card incentives, orders and account balances, with a focus on high quality service and professional conduct.

You will work from home across the United States, including Mississippi, with shifts 7:00am–9:00pm CST, 20–40 hours per week and paid training. A background check is required and equipment must be provided by you.

Competenze

• 3-6 months customer service or customer support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Mansioni

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Conoscenze

Customer service experience

Call center experience

Basic computer skills

Independent work

Strong phone/verbal communication

Active listening

Age 18+

Background check

Descrizione del lavoro

Five Star Solutions is seeking friendly customer service representatives to handle inbound calls from clients. This BYOD remote role supports inquiries about debit card incentives, orders and account balances, with a focus on high quality service and professional conduct.

You will work from home across the United States, including Mississippi, with shifts 7:00am–9:00pm CST, 20–40 hours per week and paid training. A background check is required and equipment must be provided by you.