Remote Inbound Customer Support Specialist

Five Star Solutions; Salt Lake City (UT); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is hiring for a remote, BYOD customer support role serving clients via inbound calls. The position requires providing high-quality service with a helpful, professional attitude while handling debit card incentive inquiries, orders and balances.

The work is open to multiple states, including Utah, under a BYOD setup with a dedicated home workspace. Ideal candidates will have 3–6 months of customer service or call center experience, basic computer skills, and strong verbal

Qualifications

• 3-6 monthscustomer service experience preferred
• 3-6 monthscall center or office background experience a plus
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Phone skills

Active listening

Independent worker

Basic computer skills

Eligible 18+

Job description

Five Star Solutions is hiring for a remote, BYOD customer support role serving clients via inbound calls. The position requires providing high-quality service with a helpful, professional attitude while handling debit card incentive inquiries, orders and balances.

The work is open to multiple states, including Utah, under a BYOD setup with a dedicated home workspace. Ideal candidates will have 3–6 months of customer service or call center experience, basic computer skills, and strong verbal