Remote Inbound Customer Support Specialist

Talentify; Columbus (GA); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

BYOD allowed

Paid training

Shift differential

Full-time or part-time

Job summary

Five Star Solutions is seeking individuals to handle inbound customer calls for debit card incentive inquiries, orders, and balances. You will follow scripts, identify needs, and offer solutions while maintaining a positive, professional demeanor.

This BYOD role requires you to provide your own equipment, reliable internet, and a dedicated workspace. Training is provided; shifts run 7:00am–7:00pm CST, Mon–Fri, with 20–40 hours weekly and potential overtime.

Qualifications

• 3–6 months customer service or support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills required.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center

Basic computer skills

Independent learner

Phone communication

Active listening

18+ age

Background check

Job description

Five Star Solutions is seeking individuals to handle inbound customer calls for debit card incentive inquiries, orders, and balances. You will follow scripts, identify needs, and offer solutions while maintaining a positive, professional demeanor.

This BYOD role requires you to provide your own equipment, reliable internet, and a dedicated workspace. Training is provided; shifts run 7:00am–7:00pm CST, Mon–Fri, with 20–40 hours weekly and potential overtime.