Remote Customer Support Specialist — BYOD

Five Star Solutions; Provo (UT); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking individuals to handle inbound customer calls about goods and services with a friendly, professional approach. This remote, BYOD role supports clients on debit card incentives, orders, and balances across multiple states, with full- and part-time options and weekend rotation.

The position emphasizes following scripts, identifying needs, and upselling where appropriate. Ideal candidates have some customer service or call center exposure, basic computer skills, and

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested
• Bring Your Own Device (BYOD)

Skills

Customer service

Call center

Basic computer skills

Quick learner

Verbal communication

Active listening

18 years old

Job description

Five Star Solutions is seeking individuals to handle inbound customer calls about goods and services with a friendly, professional approach. This remote, BYOD role supports clients on debit card incentives, orders, and balances across multiple states, with full- and part-time options and weekend rotation.

The position emphasizes following scripts, identifying needs, and upselling where appropriate. Ideal candidates have some customer service or call center exposure, basic computer skills, and