Remote Inbound Customer Support Specialist

Five Star Solutions; Detroit (MI); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD accepted

Paid training

Shift differential

Flexible hours

Job summary

Five Star Solutions seeks customer service representatives to handle high-volume inbound calls for debit card inquiries, orders, and balances with a focus on friendly, professional support. This BYOD position supports work-at-home collaboration from multiple states, including Michigan, with paid training and steady scheduling.

Role requires 18+ age, basic computer skills, and the ability to follow scripts while identifying customer needs and offering solutions.

Qualifications

• 3-6 months customer service or support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center

Basic computer skills

Verbal communication

Active listening

18+ age

Background check

Job description

Five Star Solutions seeks customer service representatives to handle high-volume inbound calls for debit card inquiries, orders, and balances with a focus on friendly, professional support. This BYOD position supports work-at-home collaboration from multiple states, including Michigan, with paid training and steady scheduling.

Role requires 18+ age, basic computer skills, and the ability to follow scripts while identifying customer needs and offering solutions.