Remote Inbound Customer Support Specialist

Five Star Solutions; El Paso (TX); Remoto; USD 17.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Shift differential

Descrizione del lavoro

Five Star Solutions is seeking agents to handle customer inquiries about debit card incentives, orders, and balances. This remote, BYOD role requires reliable internet, dedicated workspace, and strong phone skills.

Expect inbound calls, scripted interactions, and occasional upselling. Training is paid; shifts occur 7:00am–9:00pm CST, Mon–Fri with every other weekend. Full-time or part-time temporary roles offered.

Competenze

• 3–6 months of customer service or support experience preferred.
• 3–6 months of call center or office background experience a plus.
• Basic computer skills.
• Must be 18 years of age.
• Background check required by state and federal laws.
• BYOD with reliable home workspace is required.

Mansioni

• Manage large amounts of inbound calls in a timely manner.
• Follow scripts when handling topics and identify customer needs.
• Research and provide solutions or alternatives.
• Access company resources to accurately handle calls.
• Upsell products when opportunities arise.
• Stay positive and professional in all interactions.
• Flexibly cross-train as requested.

Conoscenze

Customer service experience

Call center experience

Basic computer skills

Quick learner

Verbal communication

Active listening

Must be 18 years old

Background check required

Descrizione del lavoro

Five Star Solutions is seeking agents to handle customer inquiries about debit card incentives, orders, and balances. This remote, BYOD role requires reliable internet, dedicated workspace, and strong phone skills.

Expect inbound calls, scripted interactions, and occasional upselling. Training is paid; shifts occur 7:00am–9:00pm CST, Mon–Fri with every other weekend. Full-time or part-time temporary roles offered.