Remote Customer Support Agent – Inbound Calls & Upsell

Talentify; Atlanta (GA); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid Training

Shift differential

BYOD allowed

Job summary

Five Star Solutions is hiring remote call center agents to assist customers of clients with debit card incentives, orders, and balances. This BYOD, work-at-home role requires you to provide your own equipment and workspace and attend paid training.

Shifts are available Mon-Fri between 8:00am-8:00pm EST, with a starting wage of $14 per hour plus a $1 night/weekend differential. Candidates must be 18+, pass background checks, and have basic computer skills.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center

Active listening

Verbal communication

Job description

Five Star Solutions is hiring remote call center agents to assist customers of clients with debit card incentives, orders, and balances. This BYOD, work-at-home role requires you to provide your own equipment and workspace and attend paid training.

Shifts are available Mon-Fri between 8:00am-8:00pm EST, with a starting wage of $14 per hour plus a $1 night/weekend differential. Candidates must be 18+, pass background checks, and have basic computer skills.