Remote Inbound Customer Support Agent

Talentify; Sioux Falls (SD); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid training

BYOD

Job summary

Five Star Solutions is seeking agents to handle inbound customer calls, assisting clients with debit card incentives, orders, and balances. This BYOD, remote position welcomes applicants from multiple states and offers paid training and shift options.

Responsibilities include following scripts, identifying customer needs, researching solutions, and upselling when appropriate. Strong communication, independence, and reliability are essential.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred.
• Previous 3-6 months call center or office background experience a plus.
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Phone communication

Verbal communication

Active listening

Independent learner

Basic computer skills

Job description

Five Star Solutions is seeking agents to handle inbound customer calls, assisting clients with debit card incentives, orders, and balances. This BYOD, remote position welcomes applicants from multiple states and offers paid training and shift options.

Responsibilities include following scripts, identifying customer needs, researching solutions, and upselling when appropriate. Strong communication, independence, and reliability are essential.