Remote Inbound Customer Support Specialist (Debit Card Help)

Five Star Solutions; Parkersburg (WV); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Remote work

BYOD policy

Paid training

Shift differential

Job summary

Five Star Solutions is seeking team members for a remote customer service position handling inbound calls from customers about debit card incentives, orders, and balances. The role requires BYOD, reliable home office setup, and adherence to scripts while delivering friendly service.

You will work from home in multiple US states, with shifts between 8:00am and 10:00pm (EST) and a paid training period. A background check is required and the company values diversity and inclusion.

Qualifications

• Experience in customer service or call center preferred.
• Ability to work independently and learn quickly.
• Must be 18 years of age and pass a background check.

Responsibilities

• Handle a high volume of inbound calls with professionalism.
• Follow scripts to address customer inquiries on goods and services.
• Identify needs, research solutions, and provide alternatives.
• Upsell products when opportunities arise.
• Maintain punctuality and professional demeanor at all times.
• Be flexible to cross-train as needed.

Skills

Phone skills

Verbal communication

Active listening

Customer service

Basic computer skills

Education

High school diploma or equivalent

Job description

Five Star Solutions is seeking team members for a remote customer service position handling inbound calls from customers about debit card incentives, orders, and balances. The role requires BYOD, reliable home office setup, and adherence to scripts while delivering friendly service.

You will work from home in multiple US states, with shifts between 8:00am and 10:00pm (EST) and a paid training period. A background check is required and the company values diversity and inclusion.