Remote Inbound Customer Support Specialist

Five Star Solutions; Carson City (NV); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Shift differential

Paid training

BYOD policy

Job summary

Five Star Solutions seeks individuals to handle inbound customer calls from home, delivering high-quality service with a professional attitude. The role covers inquiries on debit card incentives, orders, and balances for multiple states, using a BYOD setup.

Ideal candidates have 3–6 months of customer service or call center experience, solid communication skills, and the ability to work independently while following scripts. This is a full- or part-time, remote position with training provided.

Qualifications

• 3-6 months customer service or customer support experience preferred.
• 3-6 months call center or office background experience a plus.
• Basic computer skills required.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.
• Bring Your Own Device (BYOD).

Skills

Customer service

Call center experience

Basic computer skills

Verbal communication

Active listening

Punctuality

Tools

BYOD policy

Job description

Five Star Solutions seeks individuals to handle inbound customer calls from home, delivering high-quality service with a professional attitude. The role covers inquiries on debit card incentives, orders, and balances for multiple states, using a BYOD setup.

Ideal candidates have 3–6 months of customer service or call center experience, solid communication skills, and the ability to work independently while following scripts. This is a full- or part-time, remote position with training provided.