Remote Customer Support Specialist (Inbound Calls)

Remote Jobs; Columbia Township (MO); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD allowed

Paid training

Shift differential

Job summary

Five Star Solutions is looking for people who enjoy helping others to answer incoming calls from customers about goods and services, delivering high-quality service with a professional attitude. This BYOD remote position supports clients on debit card incentives, orders and balances. Work-at-home eligibility covers many US states.

You’ll handle scripts, identify needs, and may upsell. Requires reliable internet, dedicated workspace, and equipment.

Qualifications

• 3–6 months customer service experience preferred
• 3–6 months call center or office background a plus
• Basic computer skills
• Able to work independently
• Strong phone communication and active listening
• Must be 18 years old
• Background check required by state and federal laws

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center

Basic computer skills

Independent worker

Verbal communication

Active listening

Age 18+

Background check

Job description

Five Star Solutions is looking for people who enjoy helping others to answer incoming calls from customers about goods and services, delivering high-quality service with a professional attitude. This BYOD remote position supports clients on debit card incentives, orders and balances. Work-at-home eligibility covers many US states.

You’ll handle scripts, identify needs, and may upsell. Requires reliable internet, dedicated workspace, and equipment.