Remote Customer Support Specialist - Inbound Calls

Five Star Solutions; Iowa City (IA); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD allowed

Job summary

Five Star Solutions seeks individuals to handle inbound calls for debit card incentives, orders and balances, from a home-based setup across multiple US states. BYOD is required and full/part-time schedules are available.

Candidates should have 3–6 months of customer service experience and strong communication skills. This role emphasizes high-quality, professional service, strict adherence to scripts, and the ability to upsell when opportunities arise.

Qualifications

• 3-6 months customer service or call center experience preferred.
• Basic computer skills required.
• Must be 18 years of age and pass a background check.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow scripts when handling different topics.
• Identify customer needs, clarify information, research and provide solutions.
• Upsell products when opportunities arise.
• Maintain professionalism and punctuality in all interactions.
• Be available to work with BYOD and remote setup.

Skills

Customer service experience

Call center background

Basic computer skills

Independent work

Strong phone skills

Job description

Five Star Solutions seeks individuals to handle inbound calls for debit card incentives, orders and balances, from a home-based setup across multiple US states. BYOD is required and full/part-time schedules are available.

Candidates should have 3–6 months of customer service experience and strong communication skills. This role emphasizes high-quality, professional service, strict adherence to scripts, and the ability to upsell when opportunities arise.