Remote Inbound Customer Support Specialist

Talentify; Jackson (MS); Remote; USD 19,000 - 22,000; Full time

Job summary

Five Star Solutions invites applications for remote customer support roles handling inbound calls about goods and services for Five Star Call Centers. From a BYOD environment, you will work from a home setup in various states and follow scripts to resolve inquiries.

Typical duties include handling debit card inquiries, balance checks, and order support while maintaining professionalism and accuracy. Training is provided, with flexible shifts and potential to upsell where appropriate.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred.
• Previous 3-6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center

Basic computer skills

Independent work

Verbal communication

Active listening

18+ years old

Background check

Tools

None

Job description

Five Star Solutions invites applications for remote customer support roles handling inbound calls about goods and services for Five Star Call Centers. From a BYOD environment, you will work from a home setup in various states and follow scripts to resolve inquiries.

Typical duties include handling debit card inquiries, balance checks, and order support while maintaining professionalism and accuracy. Training is provided, with flexible shifts and potential to upsell where appropriate.