Remote Inbound Customer Support Specialist

Five Star Solutions; Austin (TX); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD

Paid training

Job summary

Five Star Solutions is seeking individuals who enjoy helping others by handling inbound customer calls about goods and services with a professional attitude. This Bring Your Own Device, work-from-home role targets residents in multiple U.S.

states and focuses on debit card incentives, orders, and balances. Key tasks include following scripts, identifying needs, researching solutions, upselling when appropriate, and maintaining punctuality.

Qualifications

• 3–6 months customer service or support experience preferred.
• 3–6 months call center or office background is a plus.
• Basic computer skills are required.
• Quick learner and able to work independently.
• Strong phone and verbal communication with active listening.
• Must be 18 years of age.
• Background check will be conducted as per state and federal laws.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.
• Bring Your Own Device (BYOD).

Skills

Customer service

Call center

Phone skills

Basic computer skills

Independent worker

Active listening

Age 18+

Job description

Five Star Solutions is seeking individuals who enjoy helping others by handling inbound customer calls about goods and services with a professional attitude. This Bring Your Own Device, work-from-home role targets residents in multiple U.S.

states and focuses on debit card incentives, orders, and balances. Key tasks include following scripts, identifying needs, researching solutions, upselling when appropriate, and maintaining punctuality.