Remote Inbound Customer Service Specialist

Disabled Veteran Solutions; Akron (OH); Remote; USD 34,000 - 54,000; Full time

Job summary

Disabled Veteran Solutions (DVS) is seeking an Inbound Customer Service Representative to serve as the first point of contact for individuals relying on essential government-based programs. The role emphasizes clarity, calm, and practical solutions in a fully remote setting.

You will handle inbound calls, troubleshoot basic technical issues, and document interactions while scheduling appointments and following up to ensure issues are resolved.

Qualifications

• High school diploma or GED required; additional education preferred.
• Remote customer service experience, especially in call-based environments.
• Strong verbal communication skills and ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Ability to read and follow directions completely.
• Ability to complete an extensive credentialing and background check process.
• In-depth understanding of web navigation, computer applications, multitasking (e.g., Microsoft Teams, Outlook, Word).
• Must be able to read, understand and speak English fluently.

Responsibilities

• Answer inbound calls and deliver a positive, solution-focused customer experience.
• Assist with basic technical troubleshooting and create support tickets as needed.
• Schedule appointments at designated service locations.
• Accurately document all customer interactions, inquiries, concerns, and resolutions.
• Conduct follow-up calls to ensure issues are resolved and customers stay informed.
• Provide consistent, high-quality service in a structured, supportive environment.

Skills

Remote work

Customer service

Communication

Troubleshooting

Scheduling

Microsoft Teams

Outlook

Word

English fluency

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions (DVS) is seeking an Inbound Customer Service Representative to serve as the first point of contact for individuals relying on essential government-based programs. The role emphasizes clarity, calm, and practical solutions in a fully remote setting.

You will handle inbound calls, troubleshoot basic technical issues, and document interactions while scheduling appointments and following up to ensure issues are resolved.