Remote Inbound Customer Advocate for Meaningful Service

Disabled Veteran Solutions; Belle Vernon (Fayette County); Remote; USD 32,000 - 42,000; Full time

Job summary

Disabled Veteran Solutions is seeking an inbound customer service representative for a fully remote role. You will be the first point of contact for individuals relying on essential government-based programs, delivering calm, clear guidance, and timely solutions.

Requirements include a high school diploma or GED, prior remote CSR experience, strong verbal communication, and the ability to troubleshoot basic tech issues. A supportive, team-oriented remote culture is offered.

Qualifications

• High school diploma or GED required.
• Prior remote customer service experience required.
• Strong verbal communication and rapport-building skills.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Ability to read and follow directions completely.
• Must be able to read, understand and speak English fluently.

Responsibilities

• Answer inbound calls and provide a positive, solution-focused experience.
• Troubleshoot basic technical issues and create support tickets as needed.
• Schedule appointments at designated service locations.
• Document all customer interactions and resolutions accurately.
• Conduct follow-up calls to ensure issues are resolved and customers are informed.

Skills

Verbal communication

Independent worker

Remote work experience

Bilingual optional

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions is seeking an inbound customer service representative for a fully remote role. You will be the first point of contact for individuals relying on essential government-based programs, delivering calm, clear guidance, and timely solutions.

Requirements include a high school diploma or GED, prior remote CSR experience, strong verbal communication, and the ability to troubleshoot basic tech issues. A supportive, team-oriented remote culture is offered.