Remote Customer Care Specialist — Meaningful Veteran Services

Disabled Veteran Solutions; Bowling Green (OH); Remote; USD 32,000 - 42,000; Full time

Job summary

Disabled Veteran Solutions is seeking dedicated inbound Customer Service Representatives for a fully remote role. You’ll be the first point of contact for individuals accessing government-based programs, delivering calm, clear assistance and solutions from home.

The position emphasizes reliable, independent work with a remote team, requires a high school diploma or GED, prior remote CS experience, strong communication, and basic tech troubleshooting.

Qualifications

• High school diploma or GED required.
• Remote call-center experience preferred.
• Strong verbal communication and rapport-building.
• Ability to troubleshoot basic technical issues.
• Ability to work remotely with minimal supervision.
• Must pass credentialing and background check.
• Familiar with Microsoft Teams, Outlook, Word.

Responsibilities

• Answer inbound calls with a positive, solution-focused approach
• Troubleshoot basic technical issues and create support tickets
• Schedule appointments at service locations
• Document all interactions accurately
• Follow up to ensure issues are resolved

Skills

Verbal communication

Remote work

Multi-tasking

Basic troubleshooting

Read and follow directions

English fluency

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions is seeking dedicated inbound Customer Service Representatives for a fully remote role. You’ll be the first point of contact for individuals accessing government-based programs, delivering calm, clear assistance and solutions from home.

The position emphasizes reliable, independent work with a remote team, requires a high school diploma or GED, prior remote CS experience, strong communication, and basic tech troubleshooting.