Remote Inbound CSR: Veterans Benefits Support

Disabled Veteran Solutions; Atlanta (GA); Remote; USD 21,000 - 34,000; Full time

Job summary

Disabled Veteran Solutions is seeking an Inbound Customer Service Representative to support individuals accessing government-based programs. This fully remote role emphasizes a calm, solution-focused approach, with structured onboarding and a Monday–Friday schedule.

You’ll handle calls, basic tech support, scheduling, and thorough documentation to ensure high-quality service. Ideal candidates bring prior remote CS experience, strong English communication, and the ability to work independently

Qualifications

• High school diploma or GED required (additional education preferred).
• Remote customer service experience, especially in call-based environments.
• Strong verbal communication and ability to build rapport quickly.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Ability to read and follow directions completely.
• Ability to complete an extensive credentialing and background check process.
• In-depth understanding of web navigation, computer applications, multitasking (Teams, Outlook, Word).
• Must be able to read, understand and speak English fluently.

Responsibilities

• Be the first point of contact for individuals relying on essential services.
• Provide clarity, calm, and solutions daily.
• Answer inbound calls with a positive, solution-focused approach.
• Assist with basic technical troubleshooting and create support tickets.
• Schedule appointments at designated service locations.
• Document all customer interactions accurately.

Skills

Verbal communication

English fluency

Reliability

Digital literacy

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions is seeking an Inbound Customer Service Representative to support individuals accessing government-based programs. This fully remote role emphasizes a calm, solution-focused approach, with structured onboarding and a Monday–Friday schedule.

You’ll handle calls, basic tech support, scheduling, and thorough documentation to ensure high-quality service. Ideal candidates bring prior remote CS experience, strong English communication, and the ability to work independently