Remote Customer Service Advocate for Veteran Programs

Disabled Veteran Solutions

Cleveland (OH)

Remote

USD 36,000 - 48,000

Full time

2 days ago

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Job summary

Disabled Veteran Solutions is seeking dedicated inbound customer service representatives for a fully remote role. You will be the first point of contact for individuals accessing essential government programs, delivering clear, calm support from your home office.

Requirements include a high school diploma or GED, prior remote customer service experience, strong verbal communication, and the ability to troubleshoot basic technical issues.

Qualifications

Remote customer service experience required.
Strong verbal communication and rapport-building.
Able to troubleshoot basic technical issues.
Read and follow directions completely.
Pass credentialing and background check.
Familiar with MS Teams, Outlook, Word.
English fluency required.

Responsibilities

Answer inbound calls and deliver a positive, solution-focused customer experience.
Assist with basic technical troubleshooting and create support tickets as needed.
Schedule appointments at designated service locations.
Document all customer interactions, inquiries, concerns and resolutions.
Conduct follow-up calls to ensure issues are resolved and customers stay informed.
Provide consistent, high-quality service in a structured, supportive environment.

Skills

Remote customer service

Verbal communication

English fluency

Tech troubleshooting

Multitasking

Reading directions

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Requirements include a high school diploma or GED, prior remote customer service experience, strong verbal communication, and the ability to troubleshoot basic technical issues.

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