Remote Implementation Support Specialist I

Affirm, Inc.; San Diego (CA); A distancia; USD 62.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage for you and dependents

Tech stipends for setup and wellness

Flexible time off and holidays

Employee stock purchase plan

Descripción de la vacante

Affirm, Inc. is seeking an Implementation Support Specialist I to help drive the implementation of the Affirm solution for our retail partners.

You will be a primary contact for partner teams and will work with engineering and merchant operations to troubleshoot issues and scale processes. You’ll build technical docs, manage multiple client engagements, and contribute to cross-functional workflows while delivering clear guidance and timely solutions.

Formación

• Bachelor’s degree or equivalent experience.
• 1-3 years of experience in Tech, eCommerce, SaaS or similar roles.
• Experience communicating in writing with stakeholders, customers, or partners.
• Strong project management, communication, and technical skills for client engagements.
• Ability to manage multiple assignments independently and drive projects to completion with high attention to detail.
• Experience with major e-commerce platforms (Shopify, WooCommerce) is a plus.
• Experience in payments or ecommerce space is a plus.
• Knowledge of HTML, Javascript, APIs is a plus.

Responsabilidades

• Provide exemplary support to merchant partners on marketing practices, accounting workflows, implementation guidance, and troubleshooting.
• Resolve technical integration issues for partners’ ecommerce front-end and back-end systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with internal stakeholders to define cross-functional workflows.
• Provide product feedback to product and engineering teams to improve performance and features.

Conocimientos

Written communication

Project management

Technical skills

Independent work

Attention to detail

e-commerce platforms knowledge

Web development concepts

APIs

Educación

Bachelor’s degree or equivalent experience

Herramientas

Shopify

WooCommerce

HTML

JavaScript

APIs

Descripción del empleo

Affirm, Inc. is seeking an Implementation Support Specialist I to help drive the implementation of the Affirm solution for our retail partners.

You will be a primary contact for partner teams and will work with engineering and merchant operations to troubleshoot issues and scale processes. You’ll build technical docs, manage multiple client engagements, and contribute to cross-functional workflows while delivering clear guidance and timely solutions.