Remote Implementation Specialist I

Affirm, Inc.; Sioux Falls (SD); Remote; USD 62.000 - 90.000; Vollzeit

Benefits dieser Stelle

100% health coverage for dependents

Tech stipend

Flexible time off

Employee stock purchase plan

Zusammenfassung

Affirm, Inc. is seeking an Implementation Support Specialist I to aid the rollout of the Affirm solution with a growing network of retail partners.

You will be the primary contact for partners’ business and technical teams during integration, coordinating with engineering and merchant operations to troubleshoot issues and scale processes. You’ll develop technical documentation, manage multiple client engagements, and provide actionable product feedback to improve performance and features.

Qualifikationen

• Bachelor’s degree or equivalent experience.
• 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s).
• Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners.
• Exceptional project management, communication, and technical skills to manage client engagements and internal resources.
• Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail.

Aufgaben

• Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting
• Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems
• Identify and implement new operational processes to drive efficiency
• Develop detailed technical documentation
• Engage with internal stakeholders to define cross-functional workflows
• Provide product feedback from clients to the product and engineering teams to improve overall product performance and feature set

Kenntnisse

Project management

Communication

Technical skills

Attention to detail

Ausbildung

Bachelor’s degree or equivalent experience

Tools

Shopify

WooCommerce

HTML

JavaScript

APIs

Jobbeschreibung

Affirm, Inc. is seeking an Implementation Support Specialist I to aid the rollout of the Affirm solution with a growing network of retail partners.

You will be the primary contact for partners’ business and technical teams during integration, coordinating with engineering and merchant operations to troubleshoot issues and scale processes. You’ll develop technical documentation, manage multiple client engagements, and provide actionable product feedback to improve performance and features.