Remote Implementation & Integration Specialist I

Affirm, Inc.; Palo Alto (CA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% subsidized medical coverage

Monthly tech stipend

Flexible time off

Employee stock purchase plan

Job summary

Affirm, Inc. is seeking an Implementation Support Specialist I to assist with the rollout of the Affirm solution for our retail partners.

You will be the primary technical and communications contact during integration, coordinating with engineering and merchant operations to troubleshoot issues and scale processes. The role emphasizes strong written communication, project management, and technical proficiency in ecommerce platforms and APIs.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years of experience in Tech/eCommerce/SaaS and/or similar role.
• Proven written communication with stakeholders/customers/partners.
• Exceptional project management, communication, and technical skills.

Responsibilities

• Provide exemplary support to merchant partners on marketing, workflows, and troubleshooting.
• Resolve technical integration issues with partners’ ecommerce and order management systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with internal stakeholders to define cross-functional workflows.
• Provide product feedback to improve performance and features.

Skills

Project management

Communication

Technical skills

Attention to detail

Education

Bachelor's degree

Tools

HTML

JavaScript

APIs

Shopify

WooCommerce

Job description

Affirm, Inc. is seeking an Implementation Support Specialist I to assist with the rollout of the Affirm solution for our retail partners.

You will be the primary technical and communications contact during integration, coordinating with engineering and merchant operations to troubleshoot issues and scale processes. The role emphasizes strong written communication, project management, and technical proficiency in ecommerce platforms and APIs.