Remote Implementation Support Specialist I

Affirm, Inc.; Portland (OR); Remote; USD 62,000 - 82,000; Full time

Benefits offered by this job

Health coverage

Tech stipends

Flexible time off

ESPP

Job summary

Affirm, Inc. is hiring an Implementation Support Specialist I to assist with deploying the affirm solution for a growing network of retail partners.

You will be the primary contact for partners during integration, coordinating with engineering and merchant operations to troubleshoot issues and scale processes. Role emphasizes technical documentation, cross-functional collaboration, and delivering efficient customer experiences while maintaining high standards and security practices.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1-3 years in Tech, eCommerce, SaaS or similar role.
• Experience communicating with stakeholders, customers or partners.
• Strong project management, communication and technical skills.
• Ability to manage multiple assignments independently with high attention to detail.
• Nice to have: experience with Shopify or WooCommerce; payments/ecommerce exposure; HTML/JavaScript/APIs knowledge.

Responsibilities

• Provide exemplary support to merchant partners on marketing, accounting workflows, implementation guidance and troubleshooting.
• Resolve technical integration issues with ecommerce platforms and order management systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with internal stakeholders to define cross-functional workflows.
• Provide product feedback to improve performance and features.

Skills

Written communication

Project management

Cross-functional collaboration

Technical aptitude

Customer engagement

Education

Bachelor’s degree or equivalent experience

Tools

Shopify

WooCommerce

Web development concepts

HTML/JavaScript/APIs

Job description

Affirm, Inc. is hiring an Implementation Support Specialist I to assist with deploying the affirm solution for a growing network of retail partners.

You will be the primary contact for partners during integration, coordinating with engineering and merchant operations to troubleshoot issues and scale processes. Role emphasizes technical documentation, cross-functional collaboration, and delivering efficient customer experiences while maintaining high standards and security practices.