Remote Implementation Support Specialist I

Affirm, Inc.; Salt Lake City (UT); Remote; USD 62,000 - 90,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Tech stipends for setup

Flexible time off

Employee stock purchase plan (ESPP)

Job summary

Affirm, Inc. is seeking an Implementation Support Specialist I to help rollout the Affirm solution with our retail partners.

You’ll combine your technical and communication skills to support integrations, troubleshoot account issues, and document processes across engineering and merchant operations. Based in the Pacific Time Zone and operating in a remote-first model, you’ll provide product feedback, manage multiple assignments, and work cross-functionally to deliver scalable support for

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years of experience in Tech, eCommerce, SaaS or similar role.
• Proven written communication with stakeholders, customers, or partners.
• Exceptional project management, communication and technical skills for client engagements.
• Ability to manage multiple assignments independently with high attention to detail.
• Nice to have: experience with major ecommerce platforms (Shopify, WooCommerce) or exposure to web development concepts.
• Nice to have: experience in payments or ecommerce space.
• Nice to have: knowledge of HTML, JavaScript, APIs.

Responsibilities

• Provide exemplary support to merchant partners on topics including marketing best practices, accounting workflows, implementation guidance and troubleshooting.
• Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with internal stakeholders to define cross-functional workflows.
• Provide product feedback from clients to the product and engineering teams to improve product performance and feature set.

Skills

Project management

Communication

Technical troubleshooting

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

HTML

JavaScript

APIs

Shopify

WooCommerce

Job description

Affirm, Inc. is seeking an Implementation Support Specialist I to help rollout the Affirm solution with our retail partners.

You’ll combine your technical and communication skills to support integrations, troubleshoot account issues, and document processes across engineering and merchant operations. Based in the Pacific Time Zone and operating in a remote-first model, you’ll provide product feedback, manage multiple assignments, and work cross-functionally to deliver scalable support for