Remote Implementation Support Specialist I

Affirm, Inc.; San Jose (CA); A distancia; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Tech stipends

Flexible time off

Employee stock purchase plan

Descripción de la vacante

Affirm, Inc. is seeking an Implementation Support Specialist I to help customers deploy the Affirm solution with our retail partners. You’ll be the primary contact for partner teams, troubleshoot integration issues, and collaborate with engineering and merchant ops to scale the onboarding process.

You’ll document technical details, manage multiple engagements, and contribute to cross-functional workflows, with a strong emphasis on clear communication and timely delivery.

Formación

• Bachelor’s degree or equivalent experience.
• 1-3 years in tech/eCommerce/SaaS or similar.
• Strong written communication with stakeholders or customers.
• Excellent project management, communication and technical skills.
• Ability to manage multiple assignments independently with attention to detail.
• Nice to have Shopify or WooCommerce experience; knowledge of HTML/JavaScript/APIs.

Responsabilidades

• Provide exemplary partner support on marketing, accounting workflows, and troubleshooting.
• Resolve integration issues across front-end and back-end systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with internal stakeholders to define cross-functional workflows.
• Provide product feedback to improve performance and features.

Conocimientos

Communication

Project management

Technical skills

Stakeholder management

Independent worker

Attention to detail

Educación

Bachelor’s degree or equivalent experience

Herramientas

Shopify

WooCommerce

HTML

JavaScript

APIs

Descripción del empleo

Affirm, Inc. is seeking an Implementation Support Specialist I to help customers deploy the Affirm solution with our retail partners. You’ll be the primary contact for partner teams, troubleshoot integration issues, and collaborate with engineering and merchant ops to scale the onboarding process.

You’ll document technical details, manage multiple engagements, and contribute to cross-functional workflows, with a strong emphasis on clear communication and timely delivery.