Remote Implementation Specialist I

Affirm, Inc.; Madison (WI); Remote; USD 62,000 - 82,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Monthly stipends for tech setup

Flexible time off

Employee stock purchase plan

Job summary

Affirm, Inc. is seeking an Implementation Support Specialist I to help partner merchants integrate the Affirm solution.

You’ll be the primary technical and communications contact during onboarding, guiding ecommerce teams and internal partners to resolve issues and streamline setup. You’ll create detailed technical docs, share product feedback, and drive cross‑functional workflows so new clients can deploy features quickly.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 1–3 years of experience in Tech, eCommerce, SaaS or similar roles.
• Proven written communication with stakeholders, customers, or partners.
• Exceptional project management, communication, and technical skills to manage client engagements and internal resources.
• Ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance.

Responsibilities

• Provide exemplary support to merchant partners on topics including marketing best practices, accounting workflows, implementation guidance and troubleshooting.
• Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation for internal and external use.
• Engage with internal stakeholders to define cross-functional workflows and gather product feedback.

Skills

Project management

Communication

Technical skills

Independent work

Attention to detail

Education

Bachelor’s degree or equivalent experience

Tools

HTML

JavaScript

APIs

Job description

Affirm, Inc. is seeking an Implementation Support Specialist I to help partner merchants integrate the Affirm solution.

You’ll be the primary technical and communications contact during onboarding, guiding ecommerce teams and internal partners to resolve issues and streamline setup. You’ll create detailed technical docs, share product feedback, and drive cross‑functional workflows so new clients can deploy features quickly.