Remote Implementation Specialist I - Partner Integrations

Affirm, Inc.; New York (NY); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% health coverage for employees and

monthly tech stipends

flexible time off

employee stock purchase plan (ESPP)

Job summary

Affirm, Inc. is a remote-first company seeking an Implementation Support Specialist I to assist with the deployment of the Affirm solution for a growing network of retail partners.

You will act as the primary contact for partners’ business and technical teams, collaborating with engineering and merchant operations to troubleshoot issues and scale internal processes. You will support merchants on marketing, accounting workflows, and integration guidance while resolving technical integration

Qualifications

• Bachelor’s degree or equivalent experience required.
• 1–3 years in Tech, eCommerce, SaaS or similar roles.
• Strong written communication with stakeholders or customers.

Responsibilities

• Provide exemplary merchant partner support on marketing, accounting workflows, and implementation guidance or troubleshooting.
• Resolve technical integration issues with partners’ ecommerce platforms and order management systems.
• Identify and implement new operational processes to improve efficiency.
• Develop detailed technical documentation for internal and external teams.
• Engage with internal stakeholders to define cross-functional workflows and processes.
• Provide product feedback to engineering teams to improve product performance and features.

Skills

Project management

Communication

Technical skills

Written communication

HTML/JS/APIs

Education

Bachelor’s degree or equivalent experience

Tools

Shopify

WooCommerce

Job description

Affirm, Inc. is a remote-first company seeking an Implementation Support Specialist I to assist with the deployment of the Affirm solution for a growing network of retail partners.

You will act as the primary contact for partners’ business and technical teams, collaborating with engineering and merchant operations to troubleshoot issues and scale internal processes. You will support merchants on marketing, accounting workflows, and integration guidance while resolving technical integration