Remote Implementation Support Specialist I

Affirm, Inc.; Austin (TX); Remote; USD 62,000 - 82,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Monthly tech & wellness stipends

Generous time off and holidays

Employee stock purchase plan (ESPP)

Job summary

Affirm, Inc. is seeking an Implementation Support Specialist I to help implement the Affirm solution with a growing network of retail partners.

You’ll be the primary contact for business and technical teams, coordinating with engineering and merchant ops to resolve issues and scale processes. You’ll develop technical docs, manage multiple engagements, and contribute to cross-functional workflows while leveraging your communication and project management skills.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years in tech, eCommerce, SaaS or similar roles.
• Strong written communication with stakeholders, customers, or partners.
• Excellent project management and technical communication skills.

Responsibilities

• Provide primary support to merchant partners during integration.
• Troubleshoot technical integration issues with ecommerce platforms and OMS.
• Help design scalable internal processes and documentation.
• Collaborate with engineering and merchant ops to deliver quick solutions.
• Capture product feedback to improve performance and features.

Skills

Communication

Project management

Attention to detail

Independent work

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Shopify

WooCommerce

HTML

JavaScript

APIs

Job description

Affirm, Inc. is seeking an Implementation Support Specialist I to help implement the Affirm solution with a growing network of retail partners.

You’ll be the primary contact for business and technical teams, coordinating with engineering and merchant ops to resolve issues and scale processes. You’ll develop technical docs, manage multiple engagements, and contribute to cross-functional workflows while leveraging your communication and project management skills.