Remote Implementation & Onboarding Specialist

Affirm, Inc.; Baltimore (MD); Remote; USD 62,000 - 90,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Monthly tech & wellness stipends

Generous time off & holiday calendar

Employee stock purchase plan (ESPP)

Job summary

Affirm, Inc. is seeking an Implementation Support Specialist I to help deploy the affirm solution for a growing network of retail partners.

You’ll be the primary contact for our partners’ business and technical teams during integration, collaborating with engineering and merchant operations to deliver quick solutions and scalable processes. This role emphasizes strong written communication, cross-functional collaboration, and the ability to drive projects with minimal guidance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years of experience in Tech, eCommerce or SaaS.
• Past success with written communication to stakeholders, customers or partners.
• Excellent project management, communication and technical skills.
• Experience with major e-commerce platforms (Shopify, WooCommerce) is a plus.
• Nice to have knowledge of HTML, Javascript, APIs.

Responsibilities

• Provide exemplary merchant partner support on marketing, accounting workflows and troubleshooting.
• Resolve technical integration issues with front-end and back-end platforms.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with internal stakeholders to define cross-functional workflows.
• Provide product feedback to improve performance and features.

Skills

Written communication

Project management

Communication

Technical skills

Attention to detail

HTML / Javascript / APIs knowledge

Shopify / WooCommerce experience

Education

Bachelor’s degree or equivalent experience

Job description

Affirm, Inc. is seeking an Implementation Support Specialist I to help deploy the affirm solution for a growing network of retail partners.

You’ll be the primary contact for our partners’ business and technical teams during integration, collaborating with engineering and merchant operations to deliver quick solutions and scalable processes. This role emphasizes strong written communication, cross-functional collaboration, and the ability to drive projects with minimal guidance.