Remote Implementation Specialist I - eCommerce Integrations

Affirm, Inc.; Cleveland (OH); Remote; USD 62,000 - 82,000; Full time

Benefits offered by this job

100% health coverage for employees and

Dependents' premiums covered

Monthly stipends for tech setup

Job summary

Affirm, Inc. is seeking an Implementation Support Specialist I to help deploy the Affirm solution for our retail partners.

You will act as the main technical and communications liaison during integration, coordinating with engineering and merchant operations to resolve issues and scale processes. You will guide partners through onboarding, troubleshoot front-end and back-end integrations, and contribute to scalable documentation and workflows.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1-3 years of experience in Tech/eCommerce/SaaS or similar role.
• Strong written communication with stakeholders, customers, or partners.
• Exceptional project management, communication, and technical skills for client engagements.
• Ability to manage multiple assignments independently and drive projects with high attention to detail.
• Nice-to-have: experience with major e-commerce platforms (Shopify, WooCommerce) or web development concepts.
• Nice-to-have: experience in payments or ecommerce space.
• Nice-to-have: knowledge of HTML, JavaScript, APIs.

Responsibilities

• Provide exemplary support to merchant partners on topics including marketing best practices and accounting workflows.
• Troubleshoot integration issues with partners' ecommerce platforms and back-end systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Collaborate with internal stakeholders to define cross-functional workflows.
• Provide product feedback to product and engineering teams to improve performance and features.

Skills

Project management

Communication

Technical skills

Cross-functional collaboration

Stakeholder management

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

HTML

JavaScript

APIs

Job description

Affirm, Inc. is seeking an Implementation Support Specialist I to help deploy the Affirm solution for our retail partners.

You will act as the main technical and communications liaison during integration, coordinating with engineering and merchant operations to resolve issues and scale processes. You will guide partners through onboarding, troubleshoot front-end and back-end integrations, and contribute to scalable documentation and workflows.