Remote Implementation Leader

LM Wind Power / GE; Georgia; Hybrid; USD 80,000 - 90,000; Full time

Job summary

First Advantage is seeking a Professional Services Manager (Implementation) to own customer onboarding and implementations. You will translate business and technical requirements into practical, scalable solutions, aligning customers and internal teams for timely go-live and revenue enablement.

The role is 100% remote, based in the United States, with up to 25% travel. Strong leadership, discovery, and API translation skills are essential to drive successful outcomes.

Qualifications

• 5+ years leading complex implementations in B2B SaaS.
• Experience in discovery, requirements gathering, solution design, governance.
• Ability to translate integrations and APIs into business impact.
• Strong negotiation, influence, and stakeholder accountability.
• Excellent facilitation, presentation, and cross-functional leadership.
• Experience partnering with Sales, Product, Technology, Operations, and Client Success.
• Background screening or HR tech experience is a plus.
• Formal project or change management certification.

Responsibilities

• Lead implementations from discovery to go-live, ensuring success.
• Translate customer requirements into scalable solutions.
• Guide customers toward best-practice decisions.
• Define implementation plans with scope, milestones, and owners.
• Negotiate scope, priorities, and timelines with stakeholders.
• Coordinate across Sales, Product, Technology, Operations, and Customer Success.
• Lead integration planning and testing.
• Drive go-live and first revenue while managing risk.
• Improve playbooks and deliverables with lessons learned.

Skills

Leadership

Discovery

Requirements gathering

Solution design

Scope & risk

Project governance

Negotiation

APIs & Integrations

Cross-functional leadership

AI/Automation tools

Education

Bachelor’s Degree or equivalent

Tools

ATS/HRIS platforms

Job description

First Advantage is seeking a Professional Services Manager (Implementation) to own customer onboarding and implementations. You will translate business and technical requirements into practical, scalable solutions, aligning customers and internal teams for timely go-live and revenue enablement.

The role is 100% remote, based in the United States, with up to 25% travel. Strong leadership, discovery, and API translation skills are essential to drive successful outcomes.