SaaS Implementation Project Manager

Triwill Group; United States; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Fully remote

High autonomy

AI tools

Cross-functional team

Job summary

Jobgether is seeking a SaaS Implementation Project Manager in the United States to oversee a high-volume portfolio of customer deployments in a remote, fast-paced environment. You will guide customers from discovery through configuration, testing, launch, and transition to Customer Success while coordinating with Sales, Product, Engineering, Onboarding, and Customer Success.

The role emphasizes AI-enabled processes, templates, and repeatable workflows to improve productivity, while maintaining

Qualifications

• 3+ years leading SaaS implementations or technical projects.
• Experience managing a high-volume portfolio of concurrent projects.
• Familiarity with the SaaS implementation lifecycle (discovery to handoff).
• Ability to learn new software quickly and collaborate with Product/Engineering.
• Strong written and verbal communication and meeting facilitation.
• Experience using AI, automation, or templates to boost productivity.
• Comfortable in a fast-paced, remote environment.
• U.S. citizenship and ability to pass background checks.

Responsibilities

• Own customer implementations from discovery through training and launch.
• Manage a portfolio of 40+ concurrent projects with milestones and risks.
• Prioritize work by impact, urgency, and dependencies; escalate issues with solutions.
• Create repeatable templates, playbooks, and portfolio health reporting.
• Serve as primary customer contact; run effective status meetings and updates.
• Clarify scope, troubleshoot blockers, and coordinate with cross-functional teams.
• Translate client workflows into actionable requirements for stakeholders.
• Leverage AI tools to enhance meeting prep, documentation, and risk analysis.
• Develop automated workflows and dashboards to reduce manual work.
• Maintain project records and provide leadership with progress reporting.
• Track KPIs related to implementation performance and customer satisfaction.

Skills

SaaS implementations

Portfolio management

AI usage

Cross-functional leadership

Communication

Technical aptitude

Remote work

Tools

GuideCX

Linear

Notion

Slack

Gmail

Claude

Google Drive

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SaaS Implementation Project Manager based in the United States.

This is a hands‑on project management role overseeing a high‑volume portfolio of customer implementations in a fast‑paced SaaS environment.
You will manage 40+ concurrent projects, guiding customers from initial handoff through configuration, testing, launch, and transition to Customer Success.
The role combines disciplined portfolio management with strong customer communication, technical curiosity, and sound judgment.
You will work closely with Sales, Product, Engineering, Onboarding, and Customer Success to remove blockers and maintain implementation momentum.
AI, automation, templates, and repeatable workflows are encouraged to improve productivity while maintaining accuracy and accountability.
Success requires someone who can create clarity across many moving projects without compromising customer experience or delivery quality.
This remote opportunity is ideal for a calm, proactive operator who enjoys solving problems, improving processes, and working independently.

Accountabilities:

• Own customer implementations from sales handoff through discovery, configuration, data preparation, testing, training, launch, and transition to Customer Success.
• Manage a portfolio of 40+ concurrent projects, maintaining accurate milestones, dependencies, risks, decisions, owners, and next steps across different implementation stages.
• Prioritize work according to customer impact, milestone urgency, risks, and dependencies, identifying potential delays early and escalating issues with recommended solutions.
• Build and maintain repeatable project templates, communication cadences, implementation processes, and portfolio health reporting.
• Serve as the primary customer contact, facilitate effective status meetings, and provide clear, proactive communication throughout the implementation lifecycle.
• Establish expectations, manage scope, and distinguish between configuration questions, technical blockers, product limitations, and training requirements.
• Coordinate cross‑functional efforts with Sales, Product, Engineering, Onboarding, and Customer Success to keep implementations progressing efficiently.
• Translate customer workflows and business requirements into clear, actionable requirements for technical and nontechnical stakeholders.
• Use AI tools such as Claude or comparable platforms to improve meeting preparation, documentation, communication, risk analysis, reporting, and project administration.
• Develop reusable prompts, templates, summaries, and automated workflows that reduce repetitive administrative work across the portfolio.
• Validate AI‑assisted outputs, protect confidential information, and retain full accountability for accuracy, judgment, and customer commitments.
• Identify opportunities to standardize, automate, or eliminate repetitive work while maintaining or improving the customer experience.
• Maintain accurate project records, meeting notes, assignments, completion status, and other implementation documentation.
• Provide leadership with regular reporting on project progress, successes, risks, customer concerns, and areas requiring attention.
• Track and report KPIs related to implementation performance, project delivery, and customer satisfaction.

Requirements:

• 3+ years of experience managing customer-facing SaaS implementations, onboarding programs, or comparable technical projects.
• Demonstrated success managing a high-volume portfolio of concurrent customer projects rather than only a small number of complex initiatives.
• Working knowledge of the SaaS implementation lifecycle, including discovery, configuration, data preparation, integrations, testing, training, launch, and handoff.
• Strong technical aptitude with the ability to quickly learn unfamiliar software, ask effective questions, understand technical concepts, and collaborate comfortably with Product and Engineering teams.
• Excellent written and verbal communication skills, including meeting facilitation, documentation, prioritization, expectation management, and escalation.
• Demonstrated experience using AI, automation, templates, or repeatable workflows to improve individual or team productivity.
• Strong organizational skills and the ability to maintain accuracy across numerous simultaneous projects, deadlines, dependencies, and stakeholders.
• Ability to identify risks early, exercise sound escalation judgment, and recommend practical solutions.
• Comfortable working independently while collaborating effectively in a fast‑paced, remote environment.
• Experience supporting government, public‑sector, regulated, or compliance-sensitive customers is preferred.
• Familiarity with APIs, integrations, data migration, SSO, system configuration, or technical troubleshooting is preferred.
• Experience creating implementation playbooks, automations, dashboards, or portfolio health indicators is a plus.
• Experience with tools such as GuideCX, Linear, Notion, Slack, Gmail, Claude, or Google Drive is helpful, but the ability to learn new systems quickly is essential.
• Comfortable working in an Apple/macOS and browser-based environment rather than a Windows-centric technology environment.
• Candidates must be U.S. citizens and able to successfully pass FBI fingerprinting and background checks in multiple states.

Benefits:

• Fully remote position for U.S.-based candidates.
• Full‑time employment with the opportunity to manage a broad and impactful portfolio of SaaS implementations.
• High‑autonomy environment that encourages ownership, accountability, and continuous improvement.
• Opportunity to work extensively with AI, automation, and modern SaaS productivity tools.
• Collaborative cross‑functional environment involving Sales, Product, Engineering, Onboarding, and Customer Success.
• Opportunity to develop scalable implementation processes, playbooks, dashboards, and automation workflows.
• Exposure to government, public‑sector, regulated, and compliance‑sensitive customer environments.
• Culture focused on proactive communication, operational discipline, customer experience, and practical problem‑solving.