Remote Implementation Specialist I — eCommerce Integrations

Affirm, Inc.; Richmond (VA); Remote; USD 62,000 - 82,000; Full time

Benefits offered by this job

Health coverage

Tech stipends

Flexible time off

ESPP

Job summary

Affirm, Inc. is seeking an Implementation Support Specialist I to assist our partner network through technical integration and operations support.

You’ll serve as the primary contact for business and technical teams, coordinating with engineering and merchant operations to deliver quick solutions and scalable processes. The role emphasizes strong written communication, cross‑functional collaboration, and the ability to manage multiple client engagements with attention to detail.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years in Tech, eCommerce or SaaS with written stakeholder communication.
• Strong project management, communication and technical skills for client engagements.
• Experience with major e‑commerce platforms or web development concepts is a plus.

Responsibilities

• Provide exemplary support to merchant partners on marketing, accounting workflows, and troubleshooting.
• Resolve technical integration issues with ecommerce front‑end and back‑end systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation and cross‑functional workflows.

Skills

Customer support

Technical troubleshooting

Project management

Communication

Written communication

Education

Bachelor’s degree or equivalent experience

Tools

Shopify

WooCommerce

HTML

JavaScript

APIs

Job description

Affirm, Inc. is seeking an Implementation Support Specialist I to assist our partner network through technical integration and operations support.

You’ll serve as the primary contact for business and technical teams, coordinating with engineering and merchant operations to deliver quick solutions and scalable processes. The role emphasizes strong written communication, cross‑functional collaboration, and the ability to manage multiple client engagements with attention to detail.