Remote Implementation Engineer - Onsite Tech Leader

IPA - Innovative Product Achievements; Ohio; Remote; USD 47,000 - 51,000; Full time

Job summary

IPA - Innovative Product Achievements is seeking an Implementation Engineer to lead on-site deployments across hospitals nationwide, from uncrating to go-live. You will install, network, and train clients while coordinating with internal teams to ensure long-term success.

The role emphasizes travel, hands-on hardware and software work, and a strong focus on customer satisfaction, with growth potential into senior implementation roles and team collaboration across PM, Sales, and Engineering.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school preferred.
• A problem-solver who enjoys tackling complex and simple issues alike with enthusiasm.
• A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders.
• Strong communication skills, with the flexibility to adapt your style to different audiences.
• Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning.

Responsibilities

• Travel onsite to execute installations — uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation.
• Serve as the face of IPA onsite, introducing end users to new equipment and processes and instilling confidence from day one.
• Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave.
• Troubleshoot and resolve complex hardware, software, firmware, and networking issues — both during implementations and on the highest-escalated service calls.
• Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes.
• Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration.
• Execute preventative maintenance visits with an eye toward the long-term health of the client's overall program, not just the individual machine.
• Communicate proactively and clearly — daily progress emails, timely escalations, and accurate case documentation in Salesforce.
• Manage your own travel and expenses efficiently and responsibly, balancing time, cost, and convenience while traveling approximately 80% of the time.
• Anticipate common implementation challenges before they arise, and contribute lessons learned to help make future implementations easier for the whole team.

Skills

Problem-solving

Service mindset

Strong communication

Travel availability

Independent work

Physical capability

Education

Associate's degree or equivalent

Tools

Salesforce

Microsoft Office

Linux knowledge

Job description

IPA - Innovative Product Achievements is seeking an Implementation Engineer to lead on-site deployments across hospitals nationwide, from uncrating to go-live. You will install, network, and train clients while coordinating with internal teams to ensure long-term success.

The role emphasizes travel, hands-on hardware and software work, and a strong focus on customer satisfaction, with growth potential into senior implementation roles and team collaboration across PM, Sales, and Engineering.