Remote Implementation Engineer, Field Tech for Healthcare

IPA - Innovative Product Achievements; Yorktown (VA); Remote; USD 47,000 - 51,000; Full time

Benefits offered by this job

Paid time off

Company holidays

Healthcare coverage

HSA contributions

401(k) with match

ESPP

Tuition reimbursement

Parental leave

Life and disability insurance

Job summary

IPA - Innovative Product Achievements is hiring an Implementation Engineer for national, remote-enabled work. You will lead end-to-end installations at healthcare facilities, oversee hardware, software, and networking configurations, and train clients to ensure long-term success.

You will travel frequently (about 80%), troubleshoot issues in real time, and collaborate with Project Management, Sales, and Engineering to deliver a seamless customer experience.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal.
• A problem-solver who enjoys tackling complex and simple issues alike with enthusiasm.
• A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders.
• Strong communication skills, with the flexibility to adapt your style to different audiences.
• Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning.
• Ability to travel at least 80% of the time and work independently from a home office.
• Ability to lift a minimum of 100 lbs. and perform regular pushing, pulling, stooping, bending, and lifting.
• A valid driver's license and the ability to maintain immunizations required for hospital site access.
• Working knowledge of Microsoft Office; experience with Salesforce is a plus but not required.

Responsibilities

• Travel onsite to execute installations — uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation.
• Serve as the face of IPA onsite, introducing end users to new equipment and processes and instilling confidence from day one.
• Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave.
• Troubleshoot and resolve complex hardware, software, firmware, and networking issues — both during implementations and on the highest-escalated service calls.
• Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes.
• Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration.
• Execute preventative maintenance visits with an eye toward the long-term health of the client's overall program, not just the individual machine.
• Communicate proactively and clearly — daily progress emails, timely escalations, and accurate case documentation in Salesforce — keeping the right people informed at the right time.
• Manage your own travel and expenses efficiently and responsibly, balancing time, cost, and convenience while traveling approximately 80% of the time.
• Anticipate common implementation challenges before they arise, and contribute lessons learned to help make future implementations easier for the whole team.

Skills

Problem-solving

Communication

Service orientation

Travel readiness

Independent work

Ownership

Education

Associate's degree or equivalent

Tools

Salesforce

Linux

Clearview

Microsoft Office

Job description

IPA - Innovative Product Achievements is hiring an Implementation Engineer for national, remote-enabled work. You will lead end-to-end installations at healthcare facilities, oversee hardware, software, and networking configurations, and train clients to ensure long-term success.

You will travel frequently (about 80%), troubleshoot issues in real time, and collaborate with Project Management, Sales, and Engineering to deliver a seamless customer experience.