Remote Implementation Engineer — Onsite Tech Lead (Travel 80%)

IPA - Innovative Product Achievements; Virginia; Remote; USD 47,000 - 51,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive healthcare

Health Savings Account with company

Company-paid life and disability

401(k) with company match

Employee Stock Purchase Plan

Tuition reimbursement

Paid parental leave

Job summary

IPA - Innovative Product Achievements is seeking an Implementation Engineer to be the hands-on face of IPA at client sites, leading full onsite deployments from uncrating to go-live. You will configure hardware, network, and software, train users, and ensure long-term success across hospitals nationwide.

You will travel ~80% of the time, troubleshoot issues in real-time, and collaborate with Project Management, Sales, and Engineering to deliver a seamless customer experience.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school preferred.
• A problem-solver who enjoys tackling complex and simple issues alike.
• A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders.
• Strong communication skills, with the flexibility to adapt your style to different audiences.
• Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning.
• Ability to travel at least 80% of the time and work independently from a home office.
• A valid driver's license and immunizations required for hospital site access.
• Working knowledge of Microsoft Office; experience with Salesforce is a plus but not required.

Responsibilities

• Travel onsite to execute installations — uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation.
• Serve as the face of IPA onsite, introducing end users to new equipment and processes and instilling confidence from day one.
• Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave.
• Troubleshoot and resolve complex hardware, software, firmware, and networking issues during implementations and escalated service calls.
• Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes.
• Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration.
• Execute preventative maintenance visits with a focus on long-term health of the client’s program.
• Communicate progress daily, escalate timely, and document cases in Salesforce.
• Manage travel and expenses efficiently, traveling ~80% of the time.
• Anticipate challenges and share lessons learned to improve future implementations.

Skills

Problem solving

Communication

Customer-facing

Self-motivated

Team collaboration

Travel readiness

Education

Two-year college degree

Tools

Salesforce

Microsoft Office

Job description

IPA - Innovative Product Achievements is seeking an Implementation Engineer to be the hands-on face of IPA at client sites, leading full onsite deployments from uncrating to go-live. You will configure hardware, network, and software, train users, and ensure long-term success across hospitals nationwide.

You will travel ~80% of the time, troubleshoot issues in real-time, and collaborate with Project Management, Sales, and Engineering to deliver a seamless customer experience.