Remote Field Implementation Engineer I

IPA - Innovative Product Achievements

Maryland

Remote

USD 47,000 - 51,000

Full time

7 days ago

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Job summary

IPA - Innovative Product Achievements seeks an Implementation Engineer to be the hands-on face of IPA at customer sites, bringing our scrub and linen automation solutions from delivery through go-live. This role owns the full onsite implementation — uncrating and positioning equipment, installing, networking, and powering up systems, and training clients to ensure long-term success.

You will travel nationwide to hospitals and healthcare facilities, troubleshooting hardware, software, and

Qualifications

Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal.
A problem-solver who enjoys tackling complex and simple issues alike with enthusiasm.
A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders.
Strong communication skills, with the flexibility to adapt your style to different audiences.
Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning.
Ability to travel at least 80% of the time and work independently from a home office.
A valid driver's license and the ability to maintain immunizations required for hospital site access.
Working knowledge of Microsoft Office; experience with Salesforce is a plus but not required.

Responsibilities

Travel onsite to execute installations — uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation.
Serve as the face of IPA onsite, introducing end users to new equipment and processes and instilling confidence from day one.
Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave.
Troubleshoot and resolve complex hardware, software, firmware, and networking issues — both during implementations and on the highest-escalated service calls.
Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes.
Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration.
Execute preventative maintenance visits with an eye toward the long-term health of the client's overall program, not just the individual machine.
Communicate proactively and clearly — daily progress emails, timely escalations, and accurate case documentation in Salesforce.