Remote Implementation Engineer - Healthcare Automation

IPA - Innovative Product Achievements; Maryland City (MD); Remote; USD 47,000 - 51,000; Full time

Benefits offered by this job

Paid time off

Healthcare coverage

HSA with company contributions

Life and disability insurance

401(k) with company match

Employee Stock Purchase Plan

Tuition reimbursement

Paid parental leave

Telemedicine

Job summary

IPA - Innovative Product Achievements is seeking an Implementation Engineer to be the hands-on face of IPA at customer sites, delivering scrub and linen automation from delivery through go-live. You will own full onsite implementation — uncrating and positioning equipment, installing, networking, and powering up systems, and training clients to ensure they're set up for long-term success.

You'll travel to hospitals and healthcare facilities across the country, troubleshooting hardware, software,

Qualifications

• Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal.
• A problem-solver who enjoys tackling complex and simple issues alike with enthusiasm.
• A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders.
• Strong communication skills, with the flexibility to adapt your style to different audiences.
• Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning.
• Ability to travel at least 80% of the time and work independently from a home office.
• Ability to lift a minimum of 100 lbs. and perform regular pushing, pulling, stooping, bending, and lifting.
• A valid driver's license and the ability to maintain immunizations required for hospital site access.

Responsibilities

• Travel onsite to execute installations — uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation.
• Serve as the face of IPA onsite, introducing end users to new equipment and processes and instilling confidence from day one.
• Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave.
• Troubleshoot and resolve hardware, software, firmware, and networking issues during implementations and high-escalated service calls.
• Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes.
• Support system administration tasks, including Linux basics and Clearview software installation and configuration.
• Execute preventative maintenance visits with an eye toward long-term health of the client's program.
• Communicate proactively with daily progress emails, timely escalations, and accurate Salesforce case documentation.

Skills

Problem-solver

Service-oriented

Communication skills

Troubleshooting

Travel 80%

Linux knowledge

Education

Associate degree

Tools

Multi-meters

Oscilloscopes

Clearview

Salesforce

Microsoft Office

Job description

IPA - Innovative Product Achievements is seeking an Implementation Engineer to be the hands-on face of IPA at customer sites, delivering scrub and linen automation from delivery through go-live. You will own full onsite implementation — uncrating and positioning equipment, installing, networking, and powering up systems, and training clients to ensure they're set up for long-term success.

You'll travel to hospitals and healthcare facilities across the country, troubleshooting hardware, software,