Remote Hurricane Relief Contact Center Agent

MCI; Wyoming (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI is seeking a remote position for customer service representatives to assist with service inquiries and improve customer experiences, contingent upon hurricane disaster relief needs. The job requires excellent communication skills and the ability to work well under pressure, with typical hours from 8 AM to 8 PM ET.

Applicants must be 18 years or older and have a high school diploma or equivalent. This role offers benefits like health insurance, paid time off, and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Able to maintain regular attendance and punctuality.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Utilize service techniques and systems.

Skills

Excellent organizational skills

Written and oral communication skills

Typing skills (20+ words per minute)

Knowledge of Microsoft Office Suite

Customer service orientation

Problem-solving and conflict resolution

Ability to multi-task

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a remote position for customer service representatives to assist with service inquiries and improve customer experiences, contingent upon hurricane disaster relief needs. The job requires excellent communication skills and the ability to work well under pressure, with typical hours from 8 AM to 8 PM ET.

Applicants must be 18 years or older and have a high school diploma or equivalent. This role offers benefits like health insurance, paid time off, and opportunities for career growth.