Remote Hurricane Relief Customer Care Agent

MCI; Georgia; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health benefits (medical, dental, vision)

Paid time off and paid holidays

Incentives and rewards (cash bonuses, prizes)

Paid training

Job summary

MCI, a tech-enabled business services company, seeks a candidate for a remote Customer Service role focused on hurricane disaster relief. Ideal applicants should be at least 18 years old and possess a high school diploma. Responsibilities include assisting customers, improving their experience, and managing service inquiries.

This position offers competitive pay based on experience, with health benefits after 60 days for full-time employees and various incentives and rewards. Strong communication and organizational skills are essential.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ WPM).
• Highly reliable with the ability to maintain regular attendance.
• Customer service-oriented (empathetic, responsive, patient).

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Improve the customer’s experience.

Skills

Organizational skills

Written communication

Oral communication

Typing speed

Microsoft Office Suite

Windows operating systems

Conflict resolution

Problem-solving

Negotiation skills

Empathetic customer service

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

MCI, a tech-enabled business services company, seeks a candidate for a remote Customer Service role focused on hurricane disaster relief. Ideal applicants should be at least 18 years old and possess a high school diploma. Responsibilities include assisting customers, improving their experience, and managing service inquiries.

This position offers competitive pay based on experience, with health benefits after 60 days for full-time employees and various incentives and rewards. Strong communication and organizational skills are essential.