Remote Hurricane Relief Contact Center Agent

MCI; Richmond (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits after 60 days

Career growth opportunities

Job summary

MCI is seeking individuals for a temporary remote position involved in hurricane disaster relief efforts. Responsibilities include assisting customers with service inquiries, improving customer experiences, and efficient use of service techniques. Ideal candidates should have a high school diploma, strong organizational and communication skills, and the ability to resolve conflicts and multitask.

The position offers various benefits including paid time off, health benefits after 60 days, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Assist customers with service inquiries.
• Learn the common requests and solutions.
• Improve the customer’s experience.
• Utilize service techniques and systems.

Skills

Organizational skills

Written communication

Oral communication

Customer service orientation

Conflict resolution

Problem solving

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI is seeking individuals for a temporary remote position involved in hurricane disaster relief efforts. Responsibilities include assisting customers with service inquiries, improving customer experiences, and efficient use of service techniques. Ideal candidates should have a high school diploma, strong organizational and communication skills, and the ability to resolve conflicts and multitask.

The position offers various benefits including paid time off, health benefits after 60 days, and opportunities for career growth.