Remote Hospitality Experience Specialist

Travelwithsan; Madison (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Remote work

Comprehensive onboarding

Continuing education

Access to professional systems and资源

Ongoing learning and skill development

Collaborative team environment

Job summary

Travelwithsan is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a smooth experience from initial request through completion.

The role focuses on customer service, organization, and researching options for each client, with fully remote work, onboarding, ongoing learning, and access to professional systems and resources.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Communication

Customer-service mindset

Attention to detail

Organization & time management

Research online

Digital platforms & systems

Reliability & professionalism

Hospitality or reservations experience

Job description

Travelwithsan is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a smooth experience from initial request through completion.

The role focuses on customer service, organization, and researching options for each client, with fully remote work, onboarding, ongoing learning, and access to professional systems and resources.