Remote Hospitality Experience Concierge

Travelwithsan; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Continuing education

Job summary

Travelwithsan is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

The role emphasizes customer service, organization, and the ability to guide clients through various options based on individual needs. Fully remote environment with onboarding and ongoing training is offered.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Communication

Customer service

Detail-oriented

Organization

Time management

Online research

Adaptability

Reliability

Hospitality exp helpful

Job description

Travelwithsan is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

The role emphasizes customer service, organization, and the ability to guide clients through various options based on individual needs. Fully remote environment with onboarding and ongoing training is offered.