Remote Hospitality Experience Specialist

Travelwithsan; Detroit (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Fully remote

Onboarding and training

Continuing education

Access to professional systems

Ongoing learning

Collaborative team environment

Job summary

Travelwithsan is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a seamless experience from initial request to completion. The role emphasizes customer service, organization, research, and guiding clients through options based on their needs.

You will gather client preferences, research accommodations and transportation, coordinate reservations, and maintain clear communications and records.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Excellent communication

Customer-service mindset

Attention to detail

Organization

Time management

Online research

Learning platforms

Reliable and professional

Hospitality experience

Job description

Travelwithsan is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a seamless experience from initial request to completion. The role emphasizes customer service, organization, research, and guiding clients through options based on their needs.

You will gather client preferences, research accommodations and transportation, coordinate reservations, and maintain clear communications and records.