Remote Hospitality Experience Concierge

Travelwithsan; Cleveland (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Onboarding

Training

Continuing education

Team collaboration

Job summary

Travelwithsan is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a smooth experience from initial request through completion.

This fully remote role emphasizes customer service, organization, and the ability to navigate multiple options to fit each client's needs. You will gather preferences, research accommodations, and coordinate reservations to deliver a seamless experience.

Qualifications

• Strong communication and interpersonal skills.
• Customer-service mindset with a can-do attitude.
• Excellent attention to detail and organization.
• Comfortable researching information online and learning new systems.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers as needed.
• Provide responsive and professional client support.

Skills

Communication

Interpersonal skills

Customer service

Attention to detail

Organization

Time management

Online research

Digital literacy

Reliability

Job description

Travelwithsan is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a smooth experience from initial request through completion.

This fully remote role emphasizes customer service, organization, and the ability to navigate multiple options to fit each client's needs. You will gather preferences, research accommodations, and coordinate reservations to deliver a seamless experience.