Remote Hospitality Experience Concierge

Travelwithsan; Boise (ID); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Comprehensive onboarding

Continuing education opportunities

Remote work environment

Collaborative team environment

Job summary

Travelwithsan is seeking a personable Hospitality Experience Coordinator to help clients research services, coordinate arrangements, and ensure a smooth experience from initial inquiry to completion. The role emphasizes customer service, organization, and proactive communication in a fully remote environment.

The ideal candidate enjoys researching options, managing details, and guiding clients through various alternatives to meet individual needs.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong customer-service mindset and reliability are essential.
• High attention to detail and strong organizational abilities.
• Ability to research information online and learn new platforms.

Responsibilities

• Gather client preferences and requests for services.
• Research accommodations, activities, transportation, and other services.
• Coordinate reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations for accuracy and completeness.
• Assist with modifications and special requests as needed.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality providers as required.
• Provide responsive and professional client support.

Skills

Excellent communication

Customer-service mindset

Attention to detail

Organization

Time-management

Online research

Reliable and professional

Job description

Travelwithsan is seeking a personable Hospitality Experience Coordinator to help clients research services, coordinate arrangements, and ensure a smooth experience from initial inquiry to completion. The role emphasizes customer service, organization, and proactive communication in a fully remote environment.

The ideal candidate enjoys researching options, managing details, and guiding clients through various alternatives to meet individual needs.