Remote Hospitality Experience Coordinator

Travelwithsan; City of Syracuse (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote environment

Job summary

Travelwithsan is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from initial request through completion.

This fully remote role suits someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs. You will coordinate reservations, communicate updates, and maintain client records with attention to detail.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Communication

Customer service

Attention to detail

Organization

Time management

Online research

Digital tools

Reliability

Professionalism

Hospitality exp

Job description

Travelwithsan is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from initial request through completion.

This fully remote role suits someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs. You will coordinate reservations, communicate updates, and maintain client records with attention to detail.