Remote Guest Experience Specialist

Travelwithsan; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests, delivering a positive experience through clear communication and coordinated follow-up.

This fully remote role is ideal for someone who enjoys helping people and takes pride in attentive, professional service; you will research options, confirm bookings, and maintain organized client records while staying responsive.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset is essential.
• Excellent organization and attention to detail.
• Proficiency in researching information online.
• Ability to manage multiple requests and priorities.
• Comfort with email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Experience in customer service, hospitality, reservations, or guest-service is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer-service

Organization

Research online

Multitasking

Email/digital platforms

Problem-solving

Hospitality experience

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests, delivering a positive experience through clear communication and coordinated follow-up.

This fully remote role is ideal for someone who enjoys helping people and takes pride in attentive, professional service; you will research options, confirm bookings, and maintain organized client records while staying responsive.