Remote Guest Experience Specialist

Travelwithsan; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and reliable follow-up to deliver a positive experience.

This is a fully remote position with onboarding and ongoing professional development, access to online systems, and a supportive team environment. Prior customer-service or hospitality experience is helpful but not required.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences
• Research available accommodations, activities, transportation, and related services
• Assist with reservations and service coordination
• Provide confirmations, updates, and relevant information
• Review important details for accuracy
• Assist with modifications and special requests
• Maintain organized client information and records
• Follow up on pending requests and upcoming arrangements
• Communicate with service providers when additional assistance is needed
• Help address questions and provide solutions throughout the client experience
• Maintain a high standard of professional service

Skills

Communication

Customer service

Organization

Online research

Multitasking

Email

Problem solving

Follow-up

Tools

Email

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and reliable follow-up to deliver a positive experience.

This is a fully remote position with onboarding and ongoing professional development, access to online systems, and a supportive team environment. Prior customer-service or hospitality experience is helpful but not required.